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Monthly Archives: July 2008

Apology for non-crediting payment


Dear _____________ (name) Thank you for your assistance in helping us to locate your payment of ____________ (date) which had not been credited to your account. Please accept our apology for this error and for the overdue notices we have sent to you. We appreciate your patronage and are sorry for the inconvenience caused to [...]





Apology for not crediting payment from prompt payer


Dear ______________ (name) Thank you for your letter and the Photostat of your check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred. Please [...]