Dear _____________ (name) This is to acknowledge that we are in receipt of your notice whereby you informed us that the goods shipped to you on ______________ (date) did not conform to our agreement dated ____________ (date). We regret this unintentional mistake on our part, the reasons for which were _________________________________________________ (explanation). While we recognize [...]
Monthly Archives: July 2008
Apology and Replacement of Damaged goods
July 23, 2008 – 10:39 am
Dear _____________ (name) It was distressing to learn that the _____________ (product) we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for ___________ (quantity) left our dock on ___________ (time) and is scheduled for delivery to you on _____________ (date). Please turn over the damaged goods [...]
