Dear _____________ (name)

It was distressing to learn that the _____________ (product) we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for ___________ (quantity) left our dock on ___________ (time) and is scheduled for delivery to you on _____________ (date). Please turn over the damaged goods to the driver at the time of deliver.

I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.