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Acknowledgment of Warranty and Instruction for Product return

Dear __________________ We are sorry to hear that you have been experiencing problems with your new ____________________________ (name of product). While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it his would be impossible. Therefore, if you will carefully package the unit [...]

Acknowledgment of unsolicited idea

Dear ____________________ We appreciate your interest in submitting to us an idea or proposal relative to ________________________________. Our firm receives many ideas, suggestions and proposals, and has many of its own projects under development. Therefore, it is possible the idea or proposal you plan to submit to us has been considered and/or may already be [...]