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Acknowledgment of Merchandise returned for repair

Dear __________________ The ____________________________ (product name and model number) that you mailed to us for repair was received on ______________ (date). We will be returning it to you as soon as the necessary adjustments are made. We are sorry that you experienced a problem with our product and want to thank you for purchasing a [...]

Acknowledgment of Customer Praise of Employee

Dear __________________ We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered. We will be issuing you a refund as soon as we have completed the necessary paperwork for your account. We would like to [...]