Dear ______________

This letter is in response to your inquiry regarding our flexibility in the discount rate we offer for early settlement of accounts.

Our established discount is _______ % of the total invoiced amount when payment is received within _________ days of delivery. This figure is not one that has been arbitrarily chosen, but is based on cost, overhead and profit. To increase this discount rate for all of our accounts would seriously jeopardize our firm and to increase the rate for an individual account would be both unfair and unethical. I believe that you will find that the _________ % discount rate we offer our customers is standard in the industry.

We consider you a most valued customer and hope that you can appreciate our position in this matter. If we are able to accommodate you in any way that is within our company policy, we will be most happy to do so.