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Apology for not crediting payment from prompt payer


Dear ______________ (name) Thank you for your letter and the Photostat of your check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred. Please [...]



Apology for delay of fund


Dear ____________ After reading your letter of _________ (date),I can thoroughly understand why you are running out of patience. While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, [...]