Dear ____________, You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will serve to resolve our recent difficulties. I know that you can appreciate the fact that it has taken some time to find out exactly what occurred, and, therefore, please accept our apologies for the [...]
Tag Archives: apology letter
Apology and tender of compensation
July 23, 2008 – 10:40 am
Dear _____________ Thank you for your letter of ___________ (date)in which you informed us that the ___________ (product) you purchased was ___________ (nature of problem). We are sorry that you experienced this problem and are enclosing _______________ (nature of compensation). While we make every attempt to insure that our products are up to the mark, [...]
