All Purpose Customer Relations Letter

Write this type of letter for any situation in which you are communicating information about something pertaining to customer relations. You will likely need to modify this letter sample at least somewhat so that it most closely matches what you want to communicate. Include in your letter any pertinent details. Fill in the blank areas in the letter sample included here, and remove the blank lines from your letter. Information in brackets in the sample letter provides further instructions and prompts for you; delete this information before sending your letter.

[Your letterhead, if desired; if not, your return address]

[Date of letter-month, day, and year]

[Recipient's first and last names]
[Company name]
[Street or P.O. box address]
[City, State ZIP code]

Dear [recipient's name]:

I am writing to you because ______________________ [reason for writing-mention the details about the customer relations issue, such as what happened, when, etc.]. This ___________________ matter __________________________ [mention any additional and pertinent details about the customer relations issue].

Please ___________________ [action items regarding the customer relations issue-contact us, notify us if you have any questions about this issue, etc.]. Thank you for your attention to this issue, and [any additional details].